Shipping Policy
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Shipping cost is included with rental fees. If new equipment is drop shipped directly to the customer, customer will be required to provide a photo of the item serial number.
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All packaging must be kept and reused for return shipping. Costs due to damage to Equipment due to improper packaging or shipping will be charged to the customer.
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Please request a shipping label when return shipping the Equipment. A label will be sent via email.
Return & Exchange Policy
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Under normal circumstances, rented equipment will be returned.
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Please let us know immediately if there is a problem with the equipment. We will correct it as we are able.
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If the customer would like to purchase the equipment SLR Lens Exchange will give a quote for the purchase price. The quote will be in effect for 10 days.
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If the customer rents a lens for 3 years straight, the 36th payment will be considered the purchase price for the lens. Some exceptions apply.